Faraway Farm Handcrafted Soap Return Policy
At Faraway Farm, we strive to ensure that every customer is delighted with our handcrafted soaps. We understand that sometimes things don’t go as expected, and we’re here to help. Please read our return policy below to learn how we can assist you.
Return Eligibility
To qualify for a return:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 30 days of purchase.
- Proof of purchase (such as an order confirmation or receipt) is required.
Non-Returnable Items
Due to the nature of handcrafted products and for hygiene reasons, we cannot accept returns on:
- Opened or used soaps
- Custom orders or personalized products
- Gift cards
Refunds & Exchanges
- Refunds: Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to an error on our part.
- Exchanges: If your product arrived damaged or defective, please contact us within 7 days of receiving your order. We’ll replace the item at no additional cost.
How to Initiate a Return
- Contact our customer service team at Suds@FarAwayFarmSoap.com to start a return request.
- Package your item(s) securely and include your proof of purchase.
- Ship the product to our return address, which will be provided during your return request. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Contact Us
If you have any questions about our return policy or need assistance, please reach out to us at Suds@FarAwayFarmSoap.com. We’re here to make things right.
Thank you for choosing Faraway Farm Handcrafted Soap! We appreciate your support and trust in our products.